SHIPPING INFO

Lead and Shipping Time:  Orders ship within 2-3 business days unless the item is marked in our shop with a lead time (Furniture & Diamond Mirrors). Lead and shipping times are approximate and Piet Houtenbos is not responsible for any loss, damage, cost or expense related to any delay in shipment or delivery. We create many of our works to order and do our very best to ship in a timely manner. If you have any questions about current lead times for a specific product please contact us at sales@piethoutenbos.com.

Shipping Carriers:  Shipping is handled differently for different products. We utilize USPS for all our smaller items, FedEx Ground for Diamond Mirror orders and will often use a white glove delivery service for our furniture. Please note shipping time is not included in our estimated lead times. Shipping costs will be shown and included in the checkout process once you enter your shipping destination state.

Overseas Shipping:  We can ship our products and furniture overseas.  There will be an additional shipping cost.  Please contact us for a shipping quote.  The buyer is responsible for any duties or customs taxes for orders shipping overseas.

Damage Claims:  All damage claims must be made in writing to sales@piethoutenbos.com within 48 hours of receipt of goods. Damage claims must include photographs along with a written description of the damage. If damage has occurred in shipping, all packaging must be retained by the receiver; failure to do so may invalidate any claim. 

PRIVACY

Its Simple:  Your support keeps us going!  We will never sell or disclose your information to anyone, period. 
Newsletter:  We only send images of new things a couple times a year.  You can join our newsletter here. If you ever want to be removed its just a click away.

RETURN Policy

All Sales Final:  Since many of our objects and furniture pieces are made to order we can not cancel an order once payment is made. We encourage you to call us (646) 249-8900 or email us at sales@piethoutenbos.com if you have any questions before you place an order.

TERMS & CONDITIONS

Guarantee:  We guarantee all of our work free from manufacturing defects and delivered to you in good working order. We must be notified within 72 hours of receiving your order if you discover an issue with a particular product, furniture piece or damage due to shipping. We can not be held responsible for damage after this time period.

Material Variance:  We make our products and furniture from a variety natural materials utilizing various manufacturing methods. There is a degree of material variance in most materials or processes. Materials like wood and stone have a more obvious material variance than others. Knots, bark inclusions, varying woodgrains and color across a board as well as grain patterns in stone slabs all have their degree of material variance. Other materials and processes like sand casting iron have their own variance in texture and color. Material Variance is considered a natural variation of process and materials and are not considered a manufacturing defect. We work at great lengths to manage and curate these variances however working with natural materials no matter how man made they seem will always have a degree of variance and so your product may vary slightly from the images shown on our site.